Subaru Service Call Center Representative

The 2018 finalist for ‘Best Places to Work in Colorado’ is looking for a Call Center Representative to join one of the highest selling Subaru dealerships in the nation. Schomp BDC representatives provide the highest level of service to our clients while delivering a great experience for everyone that works for and with Schomp Automotive.

As a Call Center Representative, you will…

  • Take in-bound calls from customers looking to service their vehicles
  • Initiate out-bound call with customers and other service centers
  • Effectively communicate details to the service department
  • Communicate across co-workers and managers
  • Any other tasks required by your manager

Qualifications:

  • Quick to learn new technologies (Google Programs including Sheets, Docs, and Gmail)
  • Clear and effective over-the-phone communication
  • Highly professional email etiquette
  • Experienced in customer service
  • Valid Driver’s License
  • Applicants must be at least 18 years of age due to the company's liability insurance requirements
  • Flexible schedule – can work varying shifts Monday – Saturday
  • Valid driver’s license to be insurable

Required Knowledge, Skills, and Abilities:

  • Ability to multitask and prioritize important activities
  • Friendly and customer service focused
  • Reliable
  • Professional
  • Effectively manage a high volume of work
  • High school diploma or equivalent
  • Proven problem solver
  • Resourceful problem solver

Why Schomp?

  • Our employees come first
    • Customers have a great experience if they work with employees that love their work.
  • Upward mobility
    • We promote from within. Employees have the opportunity to apply and interview for open job positions that match their abilities and resume.
  • Employee Discounts
    • Employees are eligible for discounts on vehicles, parts, and service through the seven manufacturers we represent.
  • Benefits
    • Medical Dental and Vision coverage
    • 401k with a company match
    • Paid vacation
    • Employee Assistance Program with free counseling sessions

Work Environment

This position operates in a professional dealership environment. Evening and Saturday work will be required.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ADA accommodation will be made to support applicants with the process. Contact HRteam@schomp.com for support.

  • This position will require the employee to be sitting for prolonged periods of time
  • This position requires typing and computer use on a regular basis

Expected Hours of Work

  • This is a full-time position
  • Evening and Saturday work will be required

EEO Statement

Schomp is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Schomp is committed to the principle of equal employment opportunity for all employees. All employment decisions at Schomp are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Schomp will not tolerate discrimination or harassment based on any of these characteristics.

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Perks & Benefits

A great culture starts with providing well for our employees. Schomp understands that the best way to create a great customer experience is to ensure that our employees love their jobs and the atmosphere they work in. It begins with injecting our Core Values – Competitive, Consistency, Adaptable, Respectful and Empathetic – into everything we do. Ask our employees. They’ll tell you we walk the talk.

Medical Insurance

Dental Insurance

Vision Insurance

Employer-Paid Life Insurance

Short- & Long-Term Disability Insurance

Accident insurance

Critical Illness Insurance

401K

Fitness Facilities

On site Financial Services

Chiropractic Services

Open-door policy

Community and Charity Events

Philanthropy

Referral Bonus

Access to Track Events

Pet Insurance

Competitive Vacation Policy

Paid Personal Time Off

Bereavement Policy

Cross Functional Training

Employee Discount Programs

Company Outings

Discounted Events

Job Training & Conferences

Internal Promotion Opportunity

Workout Facility Access

Dry Cleaning Discounts

Aundi Ramirez

Human Resources Generalis

As a Colorado and Littleton Native, I grew up hearing Lisa Schomp’s voice on the radio and driving by the dealerships. I fell into my first job here because I needed a steady income with the potential to move up and a Rental Assistant position in the Honda Service Department seemed like a great place to start. I was outspoken enough to let my managers know, in every role that I held, that I wanted to do more. Luckily, they saw my potential and gave me the opportunity to move up 3 times over the course of my first 3 years. Once I reached a level that I felt I needed more education to fulfill, the leadership supported my decision to leave so I could finish my undergrad. After receiving my BS in Organizational Leadership, a position opened up in our HR department that I was excited to apply for. Since then, I’ve been given the opportunity to continue to grow and work with all of our leaders to improve the employee experience all while working on my Master’s in Applied Psychology. Schomp has enabled and encouraged my growth and development in work, academia, and life and I’m thrilled to continue working with the organization to drive new and challenging initiatives. 

Aundi Ramirez is the Human Resources Generalist for the Highlands Ranch campus at Schomp. She supports the growth and development of all employees and helps provide direction. She has grown within the organization from her first position in the Honda Service Department and uses her experiences to provide unique insight into the day to day operations of the company. She’s currently working on her Master’s in Applied Psychology from the University of Southern California and fills her free time by going to the gym and catering to her 6 lb Shih Tzu Yorkie, Missy.

Carla Finn

Director of Events and Sponsorships

Carla Finn is the Director of Events and Sponsorships for Schomp and has been on the marketing team since 2010. A pivotal part of her job is to manage community relations and she’s very proud to have recently launched “SPARK” the brand behind community giving with a focus on three pillars: Education, Wellness and Stewardship. Carla is the proud mom of two grown kids, three cats and two foster dogs and lives with her husband in Castle Pines, Colorado.

Travis Taggart

Position Title

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