Service Trainer

Location: Highlands Ranch, CO

Employment Type: Full Time

Position Type: Salary

Pay Range: $7,000 – $10,000 per month 

The Corporate Service Trainer coordinates, schedules, and presents training on the Schomp Automotive Group service process and the tools and systems that support the process products using various delivery mechanisms, instructor lead webinars, one-on-one instruction, and recorded instructional guides for self-directed training by employees. The Corporate Service Trainer must be able to communicate technical information to users in non-technical, clear terms, develop, produce and distribute training materials online and in written form; develop, evaluate, and assemble training classes, training materials, and handouts; provide follow-up support and further training assessment to users. The Corporate Trainer will also be responsible to assist any Schomp stores as needed help as an Advisor, Assistant Service Manager, or Service Manager.

Essential Duties and Responsibilities:

  • Conducts customer service training as well as training in other various areas (including personal development skills).

  • Confers with management, supervisors, and employees to gain knowledge of work situations requiring training and to better understand changes in policies, procedures, regulations, business initiatives and technologies.

  • Follows instructional methods such as individual training, group instruction, lectures, demonstrations, conferences, meetings and workshops.

  • Selects or develops teaching aids such as training handbooks, demonstration models, multimedia visual aids, computer tutorials, and reference workshops one on one with the Service Training Manager.

  • Conducts training sessions covering specified areas such as on-the-job training, use of computers and software (Dealertrack, Xtime, ASR, Engage, Invite and any other specific brand related sites). Interpersonal skills, quality & process issues, and product knowledge.

  • Tests trainees to measure progress and to evaluate effectiveness of training.

  • Reports to the Service Training Manager on progress of employees under guidance during training periods. Maintain trainee records.

  • Perform onsite and web based training for employees.

  • Present additional product training for existing users in order to drive product utilization.

  • Maintain knowledge of standard operating procedures and company practices. 

Required Skills and Knowledge:

  • Critical Thinking – Corporate trainers will develop or assess materials that will help employees understand the subject matter being taught. Trainers will have to understand the needs of the employees and judge what will work.

  • Decision Making – Corporate trainers will have to decide the best programs to train their employees and meet the needs of the organization.

  • Communication Skills – Corporate trainers need to present to groups of employees, form connections with individuals and classes, report to management and meet with training vendors. They must be friendly, clear, strong speakers. Requirements:

  • Follow the Schomp Service Process

  • Consistently meet or exceed the Standards of Performance (SAP)

  • Embodies the Schomp Core Values

  • Demonstrates and Understands the 13 Service Competencies

  • Delivers Exceptional Customer Experience

  • Proficient knowledge of DealerTrack & xTime Suite of Tools

  • Fluent English, verbal and written.

Competencies

  • Customer/Client Focus.
  • Learning Orientation.

  • Communication Proficiency.

  • Technical Capacity.

  • Teamwork Orientation.

  • Planning/Organizational Skills.

  • Presentations Skills.

Education, Experience and Certification:

  • Minimum of 2 years of Service Advisor Experience or equivalent automotive 

  • Understanding of Automotive Service software and tools recommended but not required

Schomp Automotive Group is an Equal Opportunity Employer

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    Perks & Benefits

    A great culture starts with providing well for our employees. Schomp understands that the best way to create a great customer experience is to ensure that our employees love their jobs and the atmosphere they work in. It begins with injecting our Core Values – Competitive, Consistency, Adaptable, Respectful and Empathetic – into everything we do. Ask our employees. They’ll tell you we walk the talk.

    Medical Insurance

    Dental Insurance

    Vision Insurance

    Short- & Long-Term Disability Insurance

    Accident insurance

    Critical Illness Insurance

    Employer-Paid Life Insurance

    On site Financial Services

    401K

    Open-door policy

    Community and Charity Events

    Philanthropy

    Referral Bonus

    Access to Track Events

    Pet Insurance

    Competitive Vacation Policy

    Paid Personal Time Off

    Bereavement Policy

    Cross Functional Training

    Employee Discount Programs

    Company Outings

    Discounted Events

    Job Training & Conferences

    Internal Promotion Opportunity

    Workout Facility Access

    Dry Cleaning Discounts

    Aundi Ramirez

    Human Resources Generalis

    As a Colorado and Littleton Native, I grew up hearing Lisa Schomp’s voice on the radio and driving by the dealerships. I fell into my first job here because I needed a steady income with the potential to move up and a Rental Assistant position in the Honda Service Department seemed like a great place to start. I was outspoken enough to let my managers know, in every role that I held, that I wanted to do more. Luckily, they saw my potential and gave me the opportunity to move up 3 times over the course of my first 3 years. Once I reached a level that I felt I needed more education to fulfill, the leadership supported my decision to leave so I could finish my undergrad. After receiving my BS in Organizational Leadership, a position opened up in our HR department that I was excited to apply for. Since then, I’ve been given the opportunity to continue to grow and work with all of our leaders to improve the employee experience all while working on my Master’s in Applied Psychology. Schomp has enabled and encouraged my growth and development in work, academia, and life and I’m thrilled to continue working with the organization to drive new and challenging initiatives. 

    Aundi Ramirez is the Human Resources Generalist for the Highlands Ranch campus at Schomp. She supports the growth and development of all employees and helps provide direction. She has grown within the organization from her first position in the Honda Service Department and uses her experiences to provide unique insight into the day to day operations of the company. She’s currently working on her Master’s in Applied Psychology from the University of Southern California and fills her free time by going to the gym and catering to her 6 lb Shih Tzu Yorkie, Missy.

    Carla Finn

    Director of Events and Sponsorships

    Carla Finn is the Director of Events and Sponsorships for Schomp and has been on the marketing team since 2010. A pivotal part of her job is to manage community relations and she’s very proud to have recently launched “SPARK” the brand behind community giving with a focus on three pillars: Education, Wellness and Stewardship. Carla is the proud mom of two grown kids, three cats and two foster dogs and lives with her husband in Castle Pines, Colorado.

    Travis Taggart

    Position Title

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