Mercedes Service Advisor

As our business continues to grow, we need an enthusiastic Service Advisor to join our Mercedes-Benz of Farmington team. We are focused on delivering an excellent customer experience and creating long term, repeat business relationships with all of our customers.  The ideal candidate will embody our core values of Competitive, Consistent, Adaptable, Respectful, and Empathetic.  We want you on our team!

Mercedes-Benz of Farmington provides a rare blend of outstanding leadership and a culture that is distinctively people-oriented.  We offer you a professional working environment with continuous training and performance excellence as a team member of one of the Rocky Mountain Region’s oldest and most successful automotive groups. 

Experience is not needed though certainly appreciated! We pride ourselves on being an out-of- the-box and non-traditional automotive dealer. Whether you are new to the industry or have years of automotive experience we are looking for individuals with a team-first mentality that want to work in the fast paced environment of an automotive service department.  We truly believe in hiring the attitude and training the skill. We use state-of-the-art technology to service our customers and spare no expense when it comes to the customer experience. 

What kind of people are we looking for? We are guided by our values: To be consistently competitive, adaptable, respectful and empathetic in all that we do. These values are what guide every decision we make as an organization, from our executive team down through each of our stores.  

Become a part of a championship team on the cutting edge of the automotive industry.

Apply at careers.schomp.com.

 

ESSENTIAL DUTIES AND RESPONSBILITIES 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, as assigned.  The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Punctual and regular attendance.

  • Initiate automotive services and repairs by ascertaining performance problems and services requested.

  • Verifies warranty and service contract coverage, develops estimates, writes repair orders, and maintains customer rapport and records.

  • Troubleshoots vehicle problems and services by listening to customer’s description of symptoms, clarifying description of problems, conducting inspections, taking test drives, checking vehicle maintenance records, and examining service schedules.

  • Develops estimates by working with the Parts Department and Technicians to cost materials, supplies, and labor.

  • Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required.

  • Obtains approval signatures from customers on repair orders.

  • Maintains customer rapport by explaining estimates and expected return of vehicle, obtaining customer’s approval of estimates, obtaining and providing contact telephone numbers, answering questions and concerns, and arranging towing and temporary transportation.

  • Maintains automotive records by recording problems and corrective actions planned.

  • Deliver exceptional customer service to 100% of the customers 100% of the time.  Interact with all customers in an enthusiastic, professional, courteous and helpful manner, striving for complete customer satisfaction at all times.  Promptly follow-up with customers and fully answer their questions and address their concerns.

  • Follow company-approved operational procedures, including plate, key and lot management procedures.

  • Continually maintain and upgrade “Product Knowledge” of the products and services the company sells and of “competing” products and services.

  • Strive for harmony and teamwork with all other departments.

  • Responsible for customer data privacy; keeping computers and files protected.

  • Practice safe work habits, and follow the company’s safety policies.

  • Perform other duties as may be assigned by management.

  • Model professionalism and approach all situations as a representative of the company

  • Adhere to the Company’s Core Values of Competitive, Consistent, Adaptable, Respectful, and Empathetic.

JOB REQUIREMENTS

  • Two years experience as a Service Writer is preferred.

  • The ability to work independently with limited supervision and the motivation to continually increase product knowledge should be evident.

  • Must possess and maintain a valid driver license.

  • Must possess and maintain an acceptable Motor Vehicle Record (MVR).

  • Ability to drive manual transmission vehicles.

  • Excellent communication skills are required.

  • Must be self-motivated with an ability to manage and organize time and activities.

  • Must maintain a professional appearance and follow brand dress code.

  • Possess outstanding work ethic.

  • Superior customer service skills.

  • Maintain effective team member relations.

  • Ability to maintain emotional control in stressful situations.

  • Able to use/learn to use: ASR, Xtime, dealer DMS system, Microsoft Office Products, Google Suite and other software products as required.

  • Handle all vehicles with care, keep them clean and take precautions to protect all vehicles at the dealership.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to speak clearly so listeners can understand, as well as ability to understand the speech of another person.

  • Adequate physical ability including sufficient manual dexterity, including ability to operate computers, tablets, phones, key-boxes and other office machines to perform the requisite job functions.

  • Visual acuity to see details of objects that are less than a few feet away.   Requires extended screen time, including reading and entering information in multiple computer screens.

  • Must be able to sit or stand in a stationary position for extended periods of time. 

  • Must be able to climb into and out of cars numerous times each day.

  • Requires frequent reaching, bending, repetitive hand movements, twisting, standing, walking, sitting, squatting, pushing, and pulling exerted regularly throughout a regular work shift.

  • Requires frequent lifting and carrying items weighing up to 20 pounds unassisted.

  • Ability to work in extreme weather conditions in both summer and winter.

  • Regular, punctual attendance is required.

BENEFITS INCLUDE

Our team members enjoy a positive working environment with opportunities for professional growth through training and advancement from within the organization. Our team members also enjoy a comprehensive benefits program including:

  • A highly competitive compensation package that rewards high-performers

  • A great working environment with a progressive dealer that spares no expense in bringing the best tools of the trade to our team

  • Medical, Dental, Vision and Prescription coverage

  • Life Insurance

  • 401(k) with company match

  • Employee discounts on vehicle purchases, parts and service

  • Paid time-off

  • We also offer a group of supplemental benefit plans including short-term disability, long-term disability, supplemental life insurance and All-State Insurance products.

  • Continued training through Mercedes-Benz of Farmington and the manufacturer

  • Opportunities for career advancement

  • Fully equipped workout gym!

Please no phone calls or in person submittals – All applications must be completed and submitted online – We will review your resume and be in contact with you should it fit our current needs and requirements – Thank you for your interest in the Mercedes-Benz of Farmington. Apply online at careers.schomp.com.

WORK ENVIRONMENT
Employees will observe all policies and guidelines as set forth by Mercedes-Benz of Farmington. Employees must be attentive to customer needs and responsive to customer inquiries. Must maintain clean and orderly work area. Submit to and successfully complete background check, motor-vehicle review and pre-employment drug test

The Schomp Automotive Group is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind.

Share this postion

Share on facebook
Facebook
Share on linkedin
LinkedIn

Perks & Benefits

A great culture starts with providing well for our employees. Schomp understands that the best way to create a great customer experience is to ensure that our employees love their jobs and the atmosphere they work in. It begins with injecting our Core Values – Competitive, Consistency, Adaptable, Respectful and Empathetic – into everything we do. Ask our employees. They’ll tell you we walk the talk.

Medical Insurance

Dental Insurance

Vision Insurance

Short- & Long-Term Disability Insurance

Accident insurance

Critical Illness Insurance

Employer-Paid Life Insurance

On site Financial Services

401K

Open-door policy

Community and Charity Events

Philanthropy

Referral Bonus

Access to Track Events

Pet Insurance

Competitive Vacation Policy

Paid Personal Time Off

Bereavement Policy

Cross Functional Training

Employee Discount Programs

Company Outings

Discounted Events

Job Training & Conferences

Internal Promotion Opportunity

Workout Facility Access

Dry Cleaning Discounts

Aundi Ramirez

Human Resources Generalis

As a Colorado and Littleton Native, I grew up hearing Lisa Schomp’s voice on the radio and driving by the dealerships. I fell into my first job here because I needed a steady income with the potential to move up and a Rental Assistant position in the Honda Service Department seemed like a great place to start. I was outspoken enough to let my managers know, in every role that I held, that I wanted to do more. Luckily, they saw my potential and gave me the opportunity to move up 3 times over the course of my first 3 years. Once I reached a level that I felt I needed more education to fulfill, the leadership supported my decision to leave so I could finish my undergrad. After receiving my BS in Organizational Leadership, a position opened up in our HR department that I was excited to apply for. Since then, I’ve been given the opportunity to continue to grow and work with all of our leaders to improve the employee experience all while working on my Master’s in Applied Psychology. Schomp has enabled and encouraged my growth and development in work, academia, and life and I’m thrilled to continue working with the organization to drive new and challenging initiatives. 

Aundi Ramirez is the Human Resources Generalist for the Highlands Ranch campus at Schomp. She supports the growth and development of all employees and helps provide direction. She has grown within the organization from her first position in the Honda Service Department and uses her experiences to provide unique insight into the day to day operations of the company. She’s currently working on her Master’s in Applied Psychology from the University of Southern California and fills her free time by going to the gym and catering to her 6 lb Shih Tzu Yorkie, Missy.

Carla Finn

Director of Events and Sponsorships

Carla Finn is the Director of Events and Sponsorships for Schomp and has been on the marketing team since 2010. A pivotal part of her job is to manage community relations and she’s very proud to have recently launched “SPARK” the brand behind community giving with a focus on three pillars: Education, Wellness and Stewardship. Carla is the proud mom of two grown kids, three cats and two foster dogs and lives with her husband in Castle Pines, Colorado.

Travis Taggart

Position Title

Click edit button to change this text. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.Click edit button to change this text. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.Click edit button to change this text. Lorem ipsum dolor sit amet, consectetur adipiscing elit. 

spark
2018-schomp-automotive-company-picnic-19v2
happy employees cover
Applicant SURVEY