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Mercedes Brand Specialist

Mercedes-Benz of Farmington in northern Utah is looking for an enthusiastic Brand Specialist to join our "Best of the Best" Mercedes-Benz team. The ideal candidate will embody our core values of Competitive, Consistent, Adaptable, Respectful, and Empathetic.  We want you on our team!

 

Apply at careers.schomp.com.

Mercedes-Benz of Farmington provides a rare blend of outstanding leadership and a culture that is distinctively people-oriented.  We offer you a professional working environment with continuous training and performance excellence as a team member of one of the Rocky Mountain Region’s oldest and most successful automotive groups.

 

JOB REQUIREMENTS

Essential Duties and Responsibilities include the following. Additional duties may be assigned at the discretion of the Schomp Automotive Group management team.

JOB DESCRIPTION

The Mercedes-Benz Brand Specialist will interact with hundreds of customers on a monthly basis.  The goal is to create an exceptional brand experience to build customer loyalty to with both Mercedes-Benz and our dealership group. This position interacts daily with Customers, Sales Managers, and Client Advisors, Service Managers and Service Advisors.

What are the day-to-day responsibilities?

OBTAIN AND MAINTAIN HIGH CUSTOMER SATISFACTION SCORES     

  • Treat all customers in an enthusiastic, courteous and helpful manner and strive for complete customer satisfaction at all times. Promptly follow-up with customers and fully answer their questions or address their concerns, seek assistance if necessary or appropriate.

  • Implement and maintain current standards for customer treatment that define courteous, professional behavior and foster the goal of complete customer satisfaction. Obtain and maintain customer satisfaction scores at or above the national benchmark level.

  • Create a great vehicle delivery experience for the Customer

  • Set and execute follow-up delivery appointments

  • Gain superior product knowledge to effectively help Customers & train Sales Staff

  • Transition Customers to the Service Department to support their ownership experience

ASSIST IN CREATING AND MAINTAINING A PROFESSIONAL POSITIVE ENVIRONMENT                   

  • Maintain a good working relationship with the client advisors and managers to effectively, efficiently, and positively communicate ideas and information. Maintain a clean and professional appearance.

  • Conduct oneself in a manner that brings credit to the dealership. Dress in a professional manner that is in accordance with dealership policy.

EXPERIENCE/SKILLS /KNOWLEDGE

  • Mercedes-Benz Product Knowledge

  • Familiarity with CRMs

  • Technically Proficient with Apple & Microsoft Applications & Technologies

  • Must maintain an acceptable Motor Vehicle Record.

 

BENEFITS INCLUDE:

Our team members enjoy a positive working environment with opportunities for professional growth through training and advancement from within the organization. Our team members also enjoy a comprehensive benefits program including:

 

  • A competitive compensation package that rewards high-performers

  • Medical, Dental, Vision and Prescription coverage

  • Life Insurance

  • 401(k) with company match

  • Employee discounts on vehicle purchases, parts and service

  • Paid time-off

  • We also offer a group of supplemental benefit plans including short-term disability, long-term disability, supplemental life insurance and All-State Insurance products.

  • Comprehensive employee recognition programs

  • Continued training through Mercedes-Benz of Farmington and the manufacturer

  • Opportunities for career advancement

  • Fully equipped workout gym!

 

Please no phone calls or in person submittals – All applications must be completed and submitted online – We will review your resume and be in contact with you should it fit our current needs and requirements – Thank you for your interest in the Mercedes-Benz of Farmington. Apply online at careers.schomp.com.

 

WORK ENVIRONMENT

Employees will observe all policies and guidelines as set forth by Mercedes-Benz of Farmington. Employees must be attentive to customer needs and responsive to customer inquiries. Must maintain clean and orderly work area. Submit to and successfully complete background check, and pre-employment drug test

Mercedes-Benz of Farmington, a Schomp Automotive Group Company is an Equal Opportunity Employer

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Perks & Benefits

A great culture starts with providing well for our employees. Schomp understands that the best way to create a great customer experience is to ensure that our employees love their jobs and the atmosphere they work in. It begins with injecting our Core Values – Competitive, Consistency, Adaptable, Respectful and Empathetic – into everything we do. Ask our employees. They’ll tell you we walk the talk.

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