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IT Help Desk Technician

 We’re driven by our values; We are a Competitive group – We want to WIN. We are Adaptable – Willing to change if there is a better way to deliver a great experience for our guests. We demonstrate Unwavering Ethics – Do it right or fix it fast. We are Collaborative – Teamwork is key to our success. And finally, we want to demonstrate Empathy – The power of authentic connection. 

At Fairfield Automotive, we believe that Work-Life Integration is more than just a catchphrase. Our dealership will be closed on Sundays because we know family time is the most important time. 

We’re building a world-class home – we think it will be the nicest BMW Center in Northern California, equipped with state-of-the-art employee and guest amenities, including an in-house workout facility for our employees. Our organization is a place with limitless advancement opportunities…if you’re looking for a home, not just a job, we hope you will consider BMW of Fairfield.

We Offer: 

  • A competitive compensation package that rewards high-performers 

  • Employee pricing and incentives

  • 401(k) with company match 

  • Medical, Dental, and Prescription coverage – active on the 1st following 30 days of employment

  • Company-paid Life Insurance 

  • Fully equipped workout gym on-site 

  • Paid time off 

As an IT Help Desk Tech you will work in many areas of technologies to support the multiple departments with incidents, problems and request and be responsible for ensuring prompt and accurate customer service and increased client satisfaction

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, as assigned.  The requirements listed below are representative of the knowledge, skill, and ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

  • Punctual and regular attendance.

  • Ensure process adherence.

  • Perform analysis, diagnosis and resolution of complex desktop problems for end-users, and recommend and implement corrective solutions.

  • Install, configure, test, maintain, monitor and troubleshoot end-user and network hardware,peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels.

  • Construct, install and test customized configurations based on various platforms and operating systems.

  • Receive and respond to incoming calls, emails and/or Help Desk tickets regarding desktop problems.

  • Prepare tests and applications for monitoring desktop performance, then provide performance statistics and reports.

  • Assist in creating Help Desk knowledge base, technical documentation and manuals.

  • Perform related duties consistent with the scope and intent of the position.

  • Work with third-party support and PC equipment vendors as needed.

  • Support in testing and deployment of new applications, updates and systems.

  • Assess functional needs to regulate system purchase specifications.

  • Update and maintain the computer inventory and equipment.

  • Provide new employee IT orientation.

  • Effectively manage a high volume of work

  • Perform other duties as may be assigned by management.

Job Required Skills and Knowledge

 

  • Excellent communication skills are required.

  • Must be self-motivated with an ability to manage and organize time and activities.

  • Must maintain a professional appearance and follow brand dress code.

  • Ability to adopt and support new processes and changes to help in employee and customer satisfaction.

  • The self-concept of a professional should be coupled with concern for quality service and customer satisfaction.

  • Demonstrate high character and achieve high results.

  • Excellent process orientation and extremely accountable for self and sales operations.

  • Possess outstanding work ethic.

  • Superior customer service skills.

  • Maintain effective team member relations.

  • Ability to maintain emotional control in stressful situations.

  • Able to use/learn to use: dealer DMS system, Microsoft Office Products, Google Suite and other software products as required.

  • Proven experience as a Helpdesk Technician.

  • Extensive knowledge of Microsoft Windows and Office required.

  • Excellent customer service in face-to-face, telephone or electronic interaction with teams.

  • Ability to conduct research into PC and software issues and products as required.

  • Good understanding of computer support and troubleshooting with the ability to prioritize projects independently.

Education, Experience and Certification

  • High School Diploma or equivalent work experience.

  • The ability to work independently with limited supervision and the motivation to continually increase product knowledge should be evident.

  • Must possess and maintain a valid driver license.

  • Must possess and maintain an acceptable Motor Vehicle Record (MVR).

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to speak clearly so listeners can understand, as well as ability to understand the speech of another person.

  • Adequate physical ability including sufficient manual dexterity, including ability to operate computers, tablets, phones, and other office machines to perform the requisite job functions. 

  • Visual acuity to see details of objects that are less than a few feet away.   Requires extended screen time, including reading and entering information in multiple computer screens.

  • Must be able to sit or stand in a stationary position for extended periods of time.  

  • Regular, punctual attendance is required.

Work Environment

  • This position operates in a professional dealership environment as well as remotely.

  • Scheduled shifts will be determined by the manager, with rotating shifts throughout the work week.

  • Must maintain a clean, safe working environment at all times.

 

BMW of Fairfield is an Equal Opportunity Employer

Pay Range: $25.00 to $35.00

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Perks & Benefits

A great culture starts with providing well for our employees. Schomp understands that the best way to create a great customer experience is to ensure that our employees love their jobs and the atmosphere they work in. It begins with injecting our Core Values – Competitive, Consistency, Adaptable, Respectful and Empathetic – into everything we do. Ask our employees. They’ll tell you we walk the talk.

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