IT Help Desk Technician

Location: Highlands Ranch and Aurora, CO and Salt Lake City, Utah

Career Area: IT

Employment Type: Full Time

Position Type: Hourly

Essential Duties and Responsibilities

The qualified candidate will work in many areas of technologies to support the multiple departments with incidents, problems and requests. The candidate will ultimately be responsible for ensuring prompt and accurate customer service and increased client satisfaction. The candidate will be reporting directly to our Director of IT

  • Perform analysis, diagnosis and resolution of complex desktop problems for end-users, and recommend and implement corrective solutions.
  • Install, configure, test, maintain, monitor and troubleshoot end-user and network hardware,peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels.
  • Construct, install and test customized configurations based on various platforms and operating systems.
  • Receive and respond to incoming calls, emails and/or Help Desk tickets regarding desktop problems.
  • Prepare tests and applications for monitoring desktop performance, then provide performance statistics and reports.
  • Assist in creating Help Desk knowledge base, technical documentation and manuals.
  • Perform related duties consistent with the scope and intent of the position.
  • Work with third-party support and PC equipment vendors as needed.
  • Support in testing and deployment of new applications, updates and systems.
  • Assess functional needs to regulate system purchase specifications.
  • Update and maintain the computer inventory and equipment.
  • Provide new employee IT orientation.

Job Required Skills and Knowledge

  • Proven experience as a Helpdesk Technician.
  • Extensive knowledge of Microsoft Windows and Office required.
  • Excellent customer service in face-to-face, telephone or electronic interaction with teams.
  • Ability to conduct research into PC and software issues and products as required.
  • Good understanding of computer support and troubleshooting with the ability to prioritize projects independently.

Education Experience and Certification

  • Network and Microsoft certification preferred

Why Schomp

  • Our employees come first
  • Customers have a great experience if they work with employees that love their work.
  • Upward mobility
  • We promote from within. Employees have the opportunity to apply and interview for open job positions that match their abilities and resume.
  • Employee Discounts
  • Employees are eligible for discounts on vehicles, parts, and service through the seven manufacturers we represent.
  • Benefits
  • Medical and Dental coverage
  • Pet insurance
  • EAP- Employee Assistance Program
  • 401K with a company match
  • Paid vacation
  • On-Site gym
  • Employee Assistance Program with free counseling sessions

Schomp Automotive Group is an Equal Opportunity Employer

Pay: $18.00 – $22.00 per hour

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Perks & Benefits

A great culture starts with providing well for our employees. Schomp understands that the best way to create a great customer experience is to ensure that our employees love their jobs and the atmosphere they work in. It begins with injecting our Core Values – Competitive, Consistency, Adaptable, Respectful and Empathetic – into everything we do. Ask our employees. They’ll tell you we walk the talk.

Medical Insurance

Dental Insurance

Vision Insurance

Short- & Long-Term Disability Insurance

Accident insurance

Critical Illness Insurance

Employer-Paid Life Insurance

On site Financial Services

401K

Open-door policy

Community and Charity Events

Philanthropy

Referral Bonus

Access to Track Events

Pet Insurance

Competitive Vacation Policy

Paid Personal Time Off

Bereavement Policy

Cross Functional Training

Employee Discount Programs

Company Outings

Discounted Events

Job Training & Conferences

Internal Promotion Opportunity

Workout Facility Access

Dry Cleaning Discounts

Aundi Ramirez

Human Resources Generalis

As a Colorado and Littleton Native, I grew up hearing Lisa Schomp’s voice on the radio and driving by the dealerships. I fell into my first job here because I needed a steady income with the potential to move up and a Rental Assistant position in the Honda Service Department seemed like a great place to start. I was outspoken enough to let my managers know, in every role that I held, that I wanted to do more. Luckily, they saw my potential and gave me the opportunity to move up 3 times over the course of my first 3 years. Once I reached a level that I felt I needed more education to fulfill, the leadership supported my decision to leave so I could finish my undergrad. After receiving my BS in Organizational Leadership, a position opened up in our HR department that I was excited to apply for. Since then, I’ve been given the opportunity to continue to grow and work with all of our leaders to improve the employee experience all while working on my Master’s in Applied Psychology. Schomp has enabled and encouraged my growth and development in work, academia, and life and I’m thrilled to continue working with the organization to drive new and challenging initiatives. 

Aundi Ramirez is the Human Resources Generalist for the Highlands Ranch campus at Schomp. She supports the growth and development of all employees and helps provide direction. She has grown within the organization from her first position in the Honda Service Department and uses her experiences to provide unique insight into the day to day operations of the company. She’s currently working on her Master’s in Applied Psychology from the University of Southern California and fills her free time by going to the gym and catering to her 6 lb Shih Tzu Yorkie, Missy.

Carla Finn

Director of Events and Sponsorships

Carla Finn is the Director of Events and Sponsorships for Schomp and has been on the marketing team since 2010. A pivotal part of her job is to manage community relations and she’s very proud to have recently launched “SPARK” the brand behind community giving with a focus on three pillars: Education, Wellness and Stewardship. Carla is the proud mom of two grown kids, three cats and two foster dogs and lives with her husband in Castle Pines, Colorado.

Travis Taggart

Position Title

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