Honda Automotive Service Advisor

Location: Highlands Ranch, CO

Career Area: Service

Employment Type: Full Time

Position Type: Commission

We are looking for an experienced Automotive Service Advisor to join the Schomp family!

Why Schomp?

  • Our employees come first
  • Customers have a great experience if they work with employees that love their work.
  • Upward mobility
  • We promote from within. Employees have the opportunity to apply and interview for open job positions that match their abilities and resume.
  • Employee Discounts
  • Employees are eligible for discounts on vehicles, parts, and service through the manufacturers we represent.
  • Benefits
  • Medical and Dental coverage
  • Pet Insurance
  • 401K with a company match
  • Paid vacation
  • On-Site gym/Gym reimbursement
  • Employee Assistance Program with free counseling sessions

As a Service Advisor, you will…

  • Effectively manage a high volume of work
  • Be able to adapt to a fast-paced, productive and dynamic shop
  • Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
  • Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
  • Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
  • Ensures that the daily inventory of technicians' time is consistently sold to service customers.
  • Distribute work between technicians efficiently

Qualifications:

  • Previous experience as an Automotive Service Advisor is required
  • Proven NPS
  • Able to hold gross
  • Exceptional time management
  • Ability to work non-traditional hours to support customer needs
  • Flexibility to work occasional nights, weekends, and as needed to ensure completion of customer resolutions
  • Valid Driver’s license

Required Knowledge, Skills, and Abilities:

  • Automotive Service Advisor Experience Required
  • Ability to multi-task and prioritize important activities.
  • Must be able to identify and resolve problems in a timely manner.
  • Demonstrate resourcefulness, energy, and endurance
  • Demonstrates excellent attention to detail
  • Must be legally and technically able to safely operate Schomp and customer-owned vehicles
  • Must be insurable by Schomp insurance

Work Environment

Will primarily work in a service drive. The workspace is covered but may involve various weather conditions such as heat and cold as well as safety hazards due to the nature of work. May experience loud noise on a regular basis

Physical Demands

  • This position will require the employee to be standing for prolonged periods of time
  • This position requires the ability to push, pull, climb, stoop, kneel, reach, grasp, and walk on a regular basis

Expected Hours of Work

  • This is a full-time position

Schomp Automotive Group is an Equal Opportunity Employer

Pay: $60,000.00 – $90,000.00 per year

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Perks & Benefits

A great culture starts with providing well for our employees. Schomp understands that the best way to create a great customer experience is to ensure that our employees love their jobs and the atmosphere they work in. It begins with injecting our Core Values – Competitive, Consistency, Adaptable, Respectful and Empathetic – into everything we do. Ask our employees. They’ll tell you we walk the talk.

Medical Insurance

Dental Insurance

Vision Insurance

Short- & Long-Term Disability Insurance

Accident insurance

Critical Illness Insurance

Employer-Paid Life Insurance

On site Financial Services

401K

Open-door policy

Community and Charity Events

Philanthropy

Referral Bonus

Access to Track Events

Pet Insurance

Competitive Vacation Policy

Paid Personal Time Off

Bereavement Policy

Cross Functional Training

Employee Discount Programs

Company Outings

Discounted Events

Job Training & Conferences

Internal Promotion Opportunity

Workout Facility Access

Dry Cleaning Discounts

Aundi Ramirez

Human Resources Generalis

As a Colorado and Littleton Native, I grew up hearing Lisa Schomp’s voice on the radio and driving by the dealerships. I fell into my first job here because I needed a steady income with the potential to move up and a Rental Assistant position in the Honda Service Department seemed like a great place to start. I was outspoken enough to let my managers know, in every role that I held, that I wanted to do more. Luckily, they saw my potential and gave me the opportunity to move up 3 times over the course of my first 3 years. Once I reached a level that I felt I needed more education to fulfill, the leadership supported my decision to leave so I could finish my undergrad. After receiving my BS in Organizational Leadership, a position opened up in our HR department that I was excited to apply for. Since then, I’ve been given the opportunity to continue to grow and work with all of our leaders to improve the employee experience all while working on my Master’s in Applied Psychology. Schomp has enabled and encouraged my growth and development in work, academia, and life and I’m thrilled to continue working with the organization to drive new and challenging initiatives. 

Aundi Ramirez is the Human Resources Generalist for the Highlands Ranch campus at Schomp. She supports the growth and development of all employees and helps provide direction. She has grown within the organization from her first position in the Honda Service Department and uses her experiences to provide unique insight into the day to day operations of the company. She’s currently working on her Master’s in Applied Psychology from the University of Southern California and fills her free time by going to the gym and catering to her 6 lb Shih Tzu Yorkie, Missy.

Carla Finn

Director of Events and Sponsorships

Carla Finn is the Director of Events and Sponsorships for Schomp and has been on the marketing team since 2010. A pivotal part of her job is to manage community relations and she’s very proud to have recently launched “SPARK” the brand behind community giving with a focus on three pillars: Education, Wellness and Stewardship. Carla is the proud mom of two grown kids, three cats and two foster dogs and lives with her husband in Castle Pines, Colorado.

Travis Taggart

Position Title

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