Client Advisor – Mercedes-Benz of Farmington

Mercedes-Benz of Farmington is looking for a dynamic and outgoing Mercedes-Benz Client Adviser to assist in the establishment and operation of a new Mercedes-Benz dealership in the Salt Lake City Market. The ideal candidate will have great customer relations skills. Candidates must present a successfully delivering the highest customer satisfaction.  This position offers excellent income potential and career growth. Become a part of a championship team on the cutting edge of the automotive industry.

Apply at careers.schomp.com.

Mercedes-Benz of Farmington provides a rare blend of outstanding leadership and a culture that is distinctively people-oriented.  We offer you a professional working environment with continuous training and performance excellence as a team member of one of the Rocky Mountain Region’s oldest and most successful automotive groups. .

ESSENTIAL DUTIES AND RESPONSIBILITIES

The Client Advisor is responsible to serve as the organization’s representative in all activities connected with the sales of new and used vehicles and related products and services to our customers.  The Client Advisor will ensure an extraordinary client experience while creating client relationships and contributing to the dealership’s sales targets. 
 
Punctual and regular attendance.  

Treat all customers in an enthusiastic, courteous and helpful manner and strive for complete customer satisfaction at all times.  Promptly follow-up with customers and fully answer their questions or address their concerns, seek assistance if necessary or appropriate.

Follow current standards for customer treatment that define courteous, professional behavior and foster the goal of complete customer satisfaction.  Obtain and maintain customer satisfaction scores at or above the national benchmark level.

Execute our sales process with each customer.

Perform all functions necessary to sell our products and services at or above the profitability guidelines established. Follow our operational procedures.

Deliver exceptional customer service to 100% of the customers 100% of the time.

Answer incoming phone and internet leads.

Complete CRM assigned tasks and follow ups.

Assist in merchandising and presentation of grounds and products.

Continually maintain prospects for new customers and new business using phone, mail, email, personal contact, referrals, and all other means available.

Regularly and consistently follow up with prospects and customers per organization/departmental guidelines using telephone, mail, personal contact, and other means.  This specifically includes regular and systematic follow up with those who have purchased vehicles from you/us regularly and continuously after they have taken delivery.

Continually maintain and upgrade “Product Knowledge” of the products and services we sell and of “competitive” products and services. Meet with supervisor regularly to review goals/objectives.  Develop and work action plan that achieves those goals/objectives.

Assist in ensuring that all manufacturer/supplier programs, warranties, etc. are followed and that required records are kept. 
 
Ensure our sales areas, both inside the building and outside, present a clean, neat, and in accordance with our brand image.

Assist in the collection of past due customer accounts as requested.

Use and keep up to date accurate records, files, forms, Dealer Management Systems, etc.

Perform other duties as may be assigned by management. 
 
 
JOB REQUIRED SKILLS AND KNOWLEDGE 
 
Excellent communication skills are required.

Must be self-motivated with an ability to manage and organize time and activities.

Must maintain a professional appearance and follow brand dress code.

Ability to adopt and support new processes and changes to help in employee and customer satisfaction.

Ensuring the customer experience is the best in the business.

Demonstrate high character and achieve high results.

Excellent process orientation and extremely accountable for self and sales operation.

Possess outstanding work ethic.

Superior customer service skills  

Maintain effective team member relations.

Ability to maintain emotional control in stressful situations.

Able to use CRM database, dealer DMS system Microsoft office products as required 
 
 
EDUCATION & CERTIFICATIONS 
 
The ability to work independently with limited supervision and the motivation to continually increase product knowledge should be evident.

The self-concept of a professional should be coupled with concern for quality service and customer satisfaction.

Must possess and maintain a valid driver’s license  

Must possess and maintain an acceptable Motor Vehicle Record

Ability to drive manual transmission vehicles

Must hold a current State of Utah sales license or have the ability to obtain a sales license as required by the State of Utah. 
 
   
PHYSICAL DEMANDS 
 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

  • Adequate physical ability including sufficient manual dexterity to perform the requisite job functions. Must be able to stand for extended periods of time. Requires frequent bending, reaching, repetitive hand movements, standing, walking, squatting and sitting, with some heavy lifting (20 pounds) unassisted, pushing and pulling exerted regularly throughout a regular work shift.     

 
 
WORK ENVIRONMENT 
 
Employees will observe all policies and guidelines as set forth by Mercedes-Benz of Farmington. Employees must be attentive to customer needs and responsive to customer inquiries. Must maintain clean and orderly work area. 

 

BENEFITS INCLUDE

Our team members enjoy a positive working environment with opportunities for professional growth through training and advancement from within the organization. Our team members also enjoy a comprehensive benefits program including:

  • A competitive compensation package that rewards high-performers

  • Medical, Dental and Prescription coverage

  • Life Insurance

  • 401(k) with company match

  • Employee discounts on vehicle purchases, parts and service

  • Paid time-off

  • We also offer a group of supplemental benefit plans including short-term disability, long-term disability, supplemental life insurance and All-State Insurance products.

  • Comprehensive employee recognition programs

  • Continued training through Mercedes-Benz of Farmington and the manufacturer

  • Opportunities for career advancement

  • Fully equipped workout gym!

Please no phone calls or in person submittals – All applications must be completed and submitted online – We will review your resume and be in contact with you should it fit our current needs and requirements – Thank you for your interest in the Mercedes-Benz of Farmington. Apply online at careers.schomp.com.

Mercedes-Benz of Farmington, a Schomp Automotive Group Company is an Equal Opportunity Employer 

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Perks & Benefits

A great culture starts with providing well for our employees. Schomp understands that the best way to create a great customer experience is to ensure that our employees love their jobs and the atmosphere they work in. It begins with injecting our Core Values – Competitive, Consistency, Adaptable, Respectful and Empathetic – into everything we do. Ask our employees. They’ll tell you we walk the talk.

Medical Insurance

Dental Insurance

Vision Insurance

Employer-Paid Life Insurance

Short- & Long-Term Disability Insurance

Accident insurance

Critical Illness Insurance

401K

Fitness Facilities

On site Financial Services

Chiropractic Services

Open-door policy

Community and Charity Events

Philanthropy

Referral Bonus

Access to Track Events

Pet Insurance

Competitive Vacation Policy

Paid Personal Time Off

Bereavement Policy

Cross Functional Training

Employee Discount Programs

Company Outings

Discounted Events

Job Training & Conferences

Internal Promotion Opportunity

Workout Facility Access

Dry Cleaning Discounts

Aundi Ramirez

Human Resources Generalis

As a Colorado and Littleton Native, I grew up hearing Lisa Schomp’s voice on the radio and driving by the dealerships. I fell into my first job here because I needed a steady income with the potential to move up and a Rental Assistant position in the Honda Service Department seemed like a great place to start. I was outspoken enough to let my managers know, in every role that I held, that I wanted to do more. Luckily, they saw my potential and gave me the opportunity to move up 3 times over the course of my first 3 years. Once I reached a level that I felt I needed more education to fulfill, the leadership supported my decision to leave so I could finish my undergrad. After receiving my BS in Organizational Leadership, a position opened up in our HR department that I was excited to apply for. Since then, I’ve been given the opportunity to continue to grow and work with all of our leaders to improve the employee experience all while working on my Master’s in Applied Psychology. Schomp has enabled and encouraged my growth and development in work, academia, and life and I’m thrilled to continue working with the organization to drive new and challenging initiatives. 

Aundi Ramirez is the Human Resources Generalist for the Highlands Ranch campus at Schomp. She supports the growth and development of all employees and helps provide direction. She has grown within the organization from her first position in the Honda Service Department and uses her experiences to provide unique insight into the day to day operations of the company. She’s currently working on her Master’s in Applied Psychology from the University of Southern California and fills her free time by going to the gym and catering to her 6 lb Shih Tzu Yorkie, Missy.

Carla Finn

Director of Events and Sponsorships

Carla Finn is the Director of Events and Sponsorships for Schomp and has been on the marketing team since 2010. A pivotal part of her job is to manage community relations and she’s very proud to have recently launched “SPARK” the brand behind community giving with a focus on three pillars: Education, Wellness and Stewardship. Carla is the proud mom of two grown kids, three cats and two foster dogs and lives with her husband in Castle Pines, Colorado.

Travis Taggart

Position Title

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