BMW of Fairfield – Service Manager

Fairfield Automotive is opening a brand new BMW Dealership in Fairfield, California. We’re driven by our values; We are a Competitive group – We want to WIN. We are Adaptable – Willing to change if there is a better way to deliver a great experience for our guests. We demonstrate Unwavering Ethics – Do it right or fix it fast. We are Collaborative – Teamwork is key to our success. And finally, we want to demonstrate Empathy – The power of authentic connection. 

At Fairfield Automotive, we believe that Work-Life Integration is more than just a catchphrase. Our dealership will be closed on Sundays because we know family time is the most important time. 

We’re building a world-class home – we think it will be the nicest BMW Center in Northern California, equipped with state-of-the-art employee and guest amenities, including an in-house workout facility for our employees. Our organization is a place with limitless advancement opportunities…if you’re looking for a home, not just a job, we hope you will consider BMW of Fairfield.

We Offer: 

  • A competitive compensation package that rewards high-performers 

  • Employee pricing and incentives

  • 401(k) with company match 

  • Medical, Dental, and Prescription coverage – active on the 1st following 30 days of employment

  • Company-paid Life Insurance 

  • Fully equipped workout gym on-site 

  • Paid time off 

As a Service Manager with BMW of Fairfield, you are expected to be an experienced professional with complete operational understanding of current and advanced fixed operations including Service Drive Process, Shop Structure & Operations, Service BDC Integration, and Superior Customer Relations Skills.  The Service Manager must possess strong leadership and coaching skills, the ability to operate the department at maximum efficiency, controlling expenses, building customer loyalty, nurturing team member enthusiasm, setting and achieving financial objectives, maintaining adequate records, and at all times providing an exceptional customer experience. 

The successful candidate will do the following: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, as assigned.  The requirements listed below are representative of the knowledge, skill, and ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

  • Punctual and regular attendance.

  • Responsible for the Service department customer satisfaction scores, which must be maintained at or above the manufacturer’s benchmark level.

  • Maintain departmental compliance with manufacturer warranty and policy procedures.

  • Ensure an efficient team environment, support Shop Foreman with providing correct work mix.

  • Ability to correctly set and maintain team budgets to meet store gross profit expectations.

  • Meet with Service Advisors regularly to review goals/objectives.  Develop and support action plans to help the Service team achieve their goals/objectives.

  • Advanced knowledge of fixed operations, management, and wholesale relations.

  • Responsible for Service Department metrics including Shop targets on Comebacks, Productivity, Efficiency, CP/RO ELR targets, and CP hours per RO targets.

  • Interact with all customers in an enthusiastic, professional, courteous, and helpful manner, striving for complete customer satisfaction at all times.  Promptly follow-up with customers and fully answer their questions and address their concerns.

  • Address customer complaints immediately.

  • Follow company-approved operational procedures, including plate, key, and lot management procedures.

  • Continually maintain and upgrade “Product Knowledge” of the products and services the company sell and of “competing” products and services.

  • Ensure all service areas present a neat and clean image in accordance with Schomp and the manufacturer’s expectations.

  • Oversee safety standards to ensure that the service area and shop comply with safety policies and OSHA guidelines.  Routinely inspect all areas to maintain a safe environment.

  • Understand, keep up to date and comply with federal, state, and local regulations.

  • Strive for harmony and teamwork with all other departments.

  • Responsible for customer data privacy; keeping computers and files protected.

  • Create departmental schedule ensuring coverage to meet business needs.

  • Recruit and train new team members of departmental processes.

  • Responsible for continued development and training of departmental employees.

  • Provide regular coaching to employees, allow an opportunity for feedback, correct poor behavior, follow performance management standards.

  • Practice safe work habits, and follow the company’s safety policies.

  • Perform other duties as may be assigned by management.

  • Model professionalism and approach all situations as a representative of the company

  • Adhere to the Company’s Core Values of Competitive, Consistent, Adaptable, Respectful, and Empathetic.

Required Skills and Knowledge:

  • Excellent communication skills are required.

  • Must be self-motivated with an ability to manage and organize time and activities.

  • Must maintain a professional appearance and follow brand dress code.

  • Ability to adapt and support new processes and changes to help in employee and customer satisfaction.

  • The self-concept of a professional should be coupled with concern for quality service and customer satisfaction.

  • Demonstrate high character and achieve high results.

  • Excellent process orientation and extremely accountable for self and sales operations.

  • Possess outstanding work ethic.

  • Superior customer service skills.

  • Maintain effective team member relations.

  • Ability to maintain emotional control in stressful situations.

  • Able to use/learn to use: ASR, Xtime, dealer DMS system, Microsoft Office Products, Google Suite, and other software products as required.

  • Handle all vehicles with care, keep them clean and take precautions to protect all vehicles at the dealership.

 

Education, Experience, and Certification:

 

  • Three years’ experience as a Service Manager is preferred.

  • 4-year degree in a relevant field or equivalent experience.

  • Experience implementing new policies and procedures to grow the profitability of the Service Department.

  • The ability to work independently with limited supervision and the motivation to continually increase product knowledge should be evident.

  • Must possess and maintain a valid driver’s license.

  • Must possess and maintain an acceptable Motor Vehicle Record (MVR).

  • Ability to drive manual transmission vehicles.

 

Physical Demands:

 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

  • Ability to speak clearly so listeners can understand, as well as the ability to understand the speech of another person.

  • Adequate physical ability including sufficient manual dexterity, including the ability to operate computers, tablets, phones, key-boxes, and other office machines to perform the required job functions.

  • Visual acuity to see details of objects that are less than a few feet away.   Requires extended screen time, including reading and entering information on multiple computer screens.

  • Must be able to sit or stand in a stationary position for extended periods of time. 

  • Must be able to climb into and out of cars numerous times each day.

  • Requires frequent reaching, bending, repetitive hand movements, twisting, standing, walking, sitting, squatting, pushing, and pulling exerted regularly throughout a regular work shift.

  • Requires frequent lifting and carrying items weighing up to 20 pounds unassisted.

  • Ability to work in extreme weather conditions in both summer and winter.

  • Regular, punctual attendance is required.

 

Work Environment:

 

  • This position operates in a professional dealership environment.

  • Evening and Saturday work will be required.  Scheduled shifts will be determined by the manager, with rotating shifts throughout the workweek.

  • Must maintain a clean, safe working environment at all times.

 

BMW of Fairfield is an Equal Opportunity Employer

Pay Range: $130,000.00 – $160,000.00

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Perks & Benefits

A great culture starts with providing well for our employees. Schomp understands that the best way to create a great customer experience is to ensure that our employees love their jobs and the atmosphere they work in. It begins with injecting our Core Values – Competitive, Consistency, Adaptable, Respectful and Empathetic – into everything we do. Ask our employees. They’ll tell you we walk the talk.

Medical Insurance

Dental Insurance

Vision Insurance

Short- & Long-Term Disability Insurance

Accident insurance

Critical Illness Insurance

Employer-Paid Life Insurance

On site Financial Services

401K

Open-door policy

Community and Charity Events

Philanthropy

Referral Bonus

Access to Track Events

Pet Insurance

Competitive Vacation Policy

Paid Personal Time Off

Bereavement Policy

Cross Functional Training

Employee Discount Programs

Company Outings

Discounted Events

Job Training & Conferences

Internal Promotion Opportunity

Workout Facility Access

Dry Cleaning Discounts

Aundi Ramirez

Human Resources Generalis

As a Colorado and Littleton Native, I grew up hearing Lisa Schomp’s voice on the radio and driving by the dealerships. I fell into my first job here because I needed a steady income with the potential to move up and a Rental Assistant position in the Honda Service Department seemed like a great place to start. I was outspoken enough to let my managers know, in every role that I held, that I wanted to do more. Luckily, they saw my potential and gave me the opportunity to move up 3 times over the course of my first 3 years. Once I reached a level that I felt I needed more education to fulfill, the leadership supported my decision to leave so I could finish my undergrad. After receiving my BS in Organizational Leadership, a position opened up in our HR department that I was excited to apply for. Since then, I’ve been given the opportunity to continue to grow and work with all of our leaders to improve the employee experience all while working on my Master’s in Applied Psychology. Schomp has enabled and encouraged my growth and development in work, academia, and life and I’m thrilled to continue working with the organization to drive new and challenging initiatives. 

Aundi Ramirez is the Human Resources Generalist for the Highlands Ranch campus at Schomp. She supports the growth and development of all employees and helps provide direction. She has grown within the organization from her first position in the Honda Service Department and uses her experiences to provide unique insight into the day to day operations of the company. She’s currently working on her Master’s in Applied Psychology from the University of Southern California and fills her free time by going to the gym and catering to her 6 lb Shih Tzu Yorkie, Missy.

Carla Finn

Director of Events and Sponsorships

Carla Finn is the Director of Events and Sponsorships for Schomp and has been on the marketing team since 2010. A pivotal part of her job is to manage community relations and she’s very proud to have recently launched “SPARK” the brand behind community giving with a focus on three pillars: Education, Wellness and Stewardship. Carla is the proud mom of two grown kids, three cats and two foster dogs and lives with her husband in Castle Pines, Colorado.

Travis Taggart

Position Title

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