BMW of Fairfield – Customer Service Specialist (Genius)

Fairfield Automotive is opening a brand new BMW Dealership in Fairfield, California. We’re driven by our values; We are a Competitive group – We want to WIN. We are Adaptable – Willing to change if there is a better way to deliver a great experience for our guests. We demonstrate Unwavering Ethics – Do it right or fix it fast. We are Collaborative – Teamwork is key to our success. And finally, we want to demonstrate Empathy – The power of authentic connection. 

At Fairfield Automotive, we believe that Work-Life Integration is more than just a catchphrase. Our dealership will be closed on Sundays because we know family time is the most important time. 

We’re building a world-class home – we think it will be the nicest BMW Center in Northern California, equipped with state-of-the-art employee and guest amenities, including an in-house workout facility for our employees. Our organization is a place with limitless advancement opportunities…if you’re looking for a home, not just a job, we hope you will consider BMW of Fairfield.

We Offer: 

• A competitive compensation package that rewards high-performers 

• Employee pricing and incentives

• 401(k) with company match 

• Medical, Dental, and Prescription coverage – active on the 1st following 30 days of employment

• Company-paid Life Insurance 

• Paid time off 

As a Customer Service Specialist (Genius) with BMW of Fairfield, you are responsible to be a Brand Ambassador for both BMW and Fairfield Automotive Partners. The Genius will conduct product presentation and explanation, done by working with the Client Advisors and Sales Managers to keep clients in the showroom engaged and enthused. BMW Geniuses enjoy going the extra mile for customers.

The successful candidate will do the following: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, as assigned.  The requirements listed below are representative of the knowledge, skill, and ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Learn and gain abilities to further assist BMW owners.

• Serve as a Customer Service Representative for guests.

• Complete TMSI training.

• Punctual and regular attendance. 

• Learn product knowledge above and beyond TMSI training

• Perform standard porter/wash duties

• Perform appointment processes and Advisor assistance

• Greet and guide the customer to the appropriate areas

• DMS input and management

• Check in and check out process

• Keeping refrigerator, coffee station,  and snack areas stocked 

• Duties as assigned

Education, Experience, and Certification:

• High School Diploma or equivalent work experience.

• The ability to work independently with limited supervision and the motivation to continually increase product knowledge should be evident.

• Must possess and maintain a valid driver’s license.

• Must possess and maintain an acceptable Motor Vehicle Record (MVR).

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to speak clearly so listeners can understand, as well as the ability to understand the speech of another person.

• Adequate physical ability including sufficient manual dexterity, including the ability to operate computers, tablets, phones, key boxes, and other office machines to perform the required job functions. 

• Visual acuity to see details of objects that are less than a few feet away.   Requires extended screen time, including reading and entering information on multiple computer screens.

• Must be able to sit or stand in a stationary position for extended periods of time.  

• Must be able to climb into and out of cars numerous times each day.

• Requires frequent reaching, bending, repetitive hand movements, twisting, standing, walking, sitting, squatting, pushing, and pulling exerted regularly throughout a regular work shift.

• Requires frequent lifting and carrying items weighing up to 20 pounds unassisted.

• Ability to work in extreme weather conditions in both summer and winter.

• Regular, punctual attendance is required.

Work Environment:

• This position operates in a professional dealership environment.

• Evening and Saturday work will be required as job duties demand.  Scheduled shifts will be determined by the manager, with rotating shifts throughout the workweek.

• Must maintain a clean, safe working environment at all times.

• Must perform duties in all weather conditions.

BMW of Fairfield is an Equal Opportunity Employer