Automotive Service Manager

Location: Aurora and Highlands Ranch, Colorado

Career Area: Service

Employment Type: Full Time

Position Type: Salary

It’s a great year for growth and Schomp Automotive is partnering up with other great organizations and focusing on ongoing growth. Based on our projections we will need to bring in top talent from outside the organization and are looking for leaders in their fields for sales, service and parts as well as General Managers. Grow with us, advance your career with Schomp Automotive Group.

Essential Duties and Responsibilities:

The Service Manager is an experienced professional with complete operational understanding of current and advanced fixed operations including: Service Drive Process, Shop Structure & Operations, Service BDC Integration, and Superior Customer Relations Skills. The Service Manager must possess strong leadership and coaching skills, the ability to operate the department at maximum efficiency, controlling expenses, building customer loyalty, nurturing team member enthusiasm, setting and achieving financial objectives, maintaining adequate records, and at all times providing an exceptional customer experience.

  • Responsible for the Service department customer satisfaction scores, which must be maintained at or above the manufacturer’s benchmark level.
  • Maintain departmental compliance with manufacturer warranty and policy procedures.
  • Ensure an efficient team environment, support Shop Foreman with providing correct work mix.
  • Ability to correctly set and maintain team budgets to meet store gross profit expectations.
  • Meet with Service Advisors regularly to review goals/objectives. Develop and support action plans to help the Service team achieve their goals/objectives.
  • Advanced knowledge of fixed operations, management, and wholesale relations.
  • Responsible for Service Department metrics including: Shop targets on Comebacks, Productivity, Efficiency, CP/RO ELR targets, and CP hours per RO targets.
  • Interact with all customers in an enthusiastic, professional, courteous and helpful manner, striving for complete customer satisfaction at all times. Promptly follow-up with customers and fully answer their questions and address their concerns.
  • Address customer complaints immediately.
  • Follow company-approved operational procedures, including plate, key and lot management procedures.
  • Continually maintain and upgrade “Product Knowledge” of the products and services the company sell and of “competing” products and services.
  • Oversee safety standards to ensure that the service area and shop comply with safety policies and OSHA guidelines. Routinely inspect all areas to maintain a safe environment.
  • Understand, keep up to date and comply with federal, state, and local regulations.
  • Provide regular coaching to employees, allow the opportunity for feedback, correct poor behavior, follow performance management standards.
  • Responsible for continued development and training of departmental employees.
  • Recruit and train new team members of departmental processes.
  • Adhere to the Company’s Core Values of Competitive, Consistent, Adaptable, Respectful, and Empathetic.
  • Evening and Saturday work will be required. Scheduled shifts will be determined by the manager, with rotating shifts throughout the work week.

Job Required Skills and Knowledge:

  • Excellent communication skills are required.
  • **Automotive Service Manager Experience Required**
  • Ability to adopt and support new processes and changes to help in employee and customer satisfaction.
  • Must maintain a professional appearance and follow brand dress code.
  • Superior customer service skills.
  • Ability to maintain emotional control in stressful situations.
  • Able to use/learn to use: ASR, Xtime, dealer DMS system, Microsoft Office Products, Google Suite and other software products as required.

Education, Experience and Certification:

  • Three years experience as an Automotive Service Manager.
  • 4 year degree in a relevant field or equivalent experience.
  • Must possess and maintain an acceptable Motor Vehicle Record (MVR).
  • Must possess and maintain a valid driver license.
  • Must hold a current State sales license or have the ability to obtain a sales license as required by the State.
  • Ability to drive manual transmission vehicles.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to speak clearly so listeners can understand, as well as ability to understand the speech of another person.
  • Adequate physical ability including sufficient manual dexterity, including ability to operate computers, tablets, phones, key-boxes and other office machines to perform the requisite job functions.
  • Visual acuity to see details of objects that are less than a few feet away. Requires extended screen time, including reading and entering information in multiple computer screens.
  • Must be able to sit or stand in a stationary position for extended periods of time.
  • Must be able to climb into and out of cars numerous times each day.
  • Requires frequent reaching, bending, repetitive hand movements, twisting, standing, walking, sitting, squatting, pushing, and pulling exerted regularly throughout a regular work shift.

Schomp Automotive Group is an Equal Opportunity Employer

Pay: $80,000.00 – $150,000.00 per year

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Perks & Benefits

A great culture starts with providing well for our employees. Schomp understands that the best way to create a great customer experience is to ensure that our employees love their jobs and the atmosphere they work in. It begins with injecting our Core Values – Competitive, Consistency, Adaptable, Respectful and Empathetic – into everything we do. Ask our employees. They’ll tell you we walk the talk.

Medical Insurance

Dental Insurance

Vision Insurance

Short- & Long-Term Disability Insurance

Accident insurance

Critical Illness Insurance

Employer-Paid Life Insurance

On site Financial Services

401K

Open-door policy

Community and Charity Events

Philanthropy

Referral Bonus

Access to Track Events

Pet Insurance

Competitive Vacation Policy

Paid Personal Time Off

Bereavement Policy

Cross Functional Training

Employee Discount Programs

Company Outings

Discounted Events

Job Training & Conferences

Internal Promotion Opportunity

Workout Facility Access

Dry Cleaning Discounts

Aundi Ramirez

Human Resources Generalis

As a Colorado and Littleton Native, I grew up hearing Lisa Schomp’s voice on the radio and driving by the dealerships. I fell into my first job here because I needed a steady income with the potential to move up and a Rental Assistant position in the Honda Service Department seemed like a great place to start. I was outspoken enough to let my managers know, in every role that I held, that I wanted to do more. Luckily, they saw my potential and gave me the opportunity to move up 3 times over the course of my first 3 years. Once I reached a level that I felt I needed more education to fulfill, the leadership supported my decision to leave so I could finish my undergrad. After receiving my BS in Organizational Leadership, a position opened up in our HR department that I was excited to apply for. Since then, I’ve been given the opportunity to continue to grow and work with all of our leaders to improve the employee experience all while working on my Master’s in Applied Psychology. Schomp has enabled and encouraged my growth and development in work, academia, and life and I’m thrilled to continue working with the organization to drive new and challenging initiatives. 

Aundi Ramirez is the Human Resources Generalist for the Highlands Ranch campus at Schomp. She supports the growth and development of all employees and helps provide direction. She has grown within the organization from her first position in the Honda Service Department and uses her experiences to provide unique insight into the day to day operations of the company. She’s currently working on her Master’s in Applied Psychology from the University of Southern California and fills her free time by going to the gym and catering to her 6 lb Shih Tzu Yorkie, Missy.

Carla Finn

Director of Events and Sponsorships

Carla Finn is the Director of Events and Sponsorships for Schomp and has been on the marketing team since 2010. A pivotal part of her job is to manage community relations and she’s very proud to have recently launched “SPARK” the brand behind community giving with a focus on three pillars: Education, Wellness and Stewardship. Carla is the proud mom of two grown kids, three cats and two foster dogs and lives with her husband in Castle Pines, Colorado.

Travis Taggart

Position Title

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