Job Roles: Other

Fairfield Automotive is opening a brand new Volkswagen  Dealership in Fairfield, California. We’re driven by our values; We are a Competitive group – We want to WIN. We are Adaptable – Willing to change if there is a better way to deliver a great experience for our guests. We demonstrate Unwavering Ethics – Do it right or fix it fast. We are Collaborative – Teamwork is key to our success. And finally, we want to demonstrate Empathy – The power of authentic connection. 

At Fairfield Automotive, we believe that Work-Life Integration is more than just a catchphrase. Our dealership will be closed on Sundays because we know family time is the most important time. 

Our new home is getting a new look-we think it will be the nicest Volkswagen Center in Northern California, equipped with state-of-the-art employee and guest amenities. Our organization is a place with limitless advancement opportunities…if you’re looking for a home, not just a job, we hope you will consider Volkswagen  of Fairfield.

We Offer: 

• A competitive compensation package that rewards high-performers 

• Employee pricing and incentives

• 401(k) with company match 

• Medical, Dental, and Prescription coverage – active on the 1st following 30 days of employment

• Company-paid Life Insurance 

• Paid time off 

As a Reconditioning Used Car Technician with Volkswagen  of Fairfield, you will diagnose and perform maintenance work on all makes and models of vehicles, troubleshooting vehicle issues and fixing them; well-versed in complex mechanical and electrical systems of vehicles; excellent problem-solving abilities; must be a good communicator, able to explain to customers issues with their vehicle; at all times providing an exceptional customer experience. 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, as assigned.  The requirements listed below are representative of the knowledge, skill, and ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

The successful candidate will do the following: 

 

• Punctual and regular attendance.

• Inspect vehicle engines and mechanical/electrical components to diagnose issues accurately.

• Service vehicles in a timely manner for routinely scheduled maintenance in accordance with dealer and manufacturer recommendations; aiming to extend vehicle functionality and longevity.

• Repair or replace broken or dysfunctional parts and fix issues.

• High sense of urgency and ability to work in a fast-paced environment while managing competing priorities

• Enjoy problem-solving and are passionate about staying educated and learning new technology

• Communicate all repair order issues and estimated repair times via ASR to keep all pertinent parties up to date on vehicle repairs.

• Inform the Shop Foreman of difficulties with repairs and the need for additional repairs. 

• Comebacks: limit comebacks to less than two percent as defined by the shop foreman.

• Self-development: attend training seminars, shop meetings, and service schools.

• Customer Relations: attentive to customer needs and responsive to customer inquiries where appropriate.

• Team Effort: demonstrate a concern for meeting team/departmental needs through activities such as accepting overtime, following up on needed parts, helping other technicians, and training apprentices.

• Productivity: achieve an average productivity rate as defined by the shop foreman.

• Efficiency: maintain a minimum efficiency rate as defined by the shop foreman.

• Practice safe work habits, follow the company’s safety policies and use personal protective equipment as required.

• Provide complete stories in DMS on all jobs.

• complete a complimentary multi point inspection and video on every vehicle

• Perform other duties as may be assigned by management.

 

Required Skills and Knowledge:

• Must maintain a positive and enthusiastic attitude in all that we do.

• Demonstrate high character and achieve high results.

• Must maintain a professional appearance and provide friendly customer service.

• Maintain effective team member relations.

• Ability to maintain emotional control in stressful situations.

• Must be able to read, interpret and transcribe data in order to maintain accurate records.

• Familiar with current technical developments and products, and the ability to stay current with technical bulletins and product updates.

• Exceptional attention to detail and follow-through.

• Able to use/learn to use: ASR, dealer DMS system, technical software, and manufacturer's diagnostic equipment as required.

• Ability to adapt and support new processes and changes to help in employee and customer satisfaction.

• Must maintain a clean, safe working environment at all times.

• Possess an outstanding work ethic.

• Handle all vehicles with care, keep them clean and take precautions to protect all vehicles at the dealership.

• Willing to submit to a pre-employment background check, MVR check, and drug test with results that are consistent with Company hiring standards. 

 

Education, Experience, and Certification: 

 

• High School Diploma or equivalent work experience.

• Prior experience as a reconditioning automotive technician or thorough technical training.  Mechanical skills must be sufficient to diagnose and repair given sufficient product training.  Ability to provide a tech school/training completion certificate.

• The ability to work independently with limited supervision and the motivation to continually increase product knowledge should be evident.

• The self-concept of professionals should be coupled with concern for quality service and customer satisfaction.

• Ability to drive manual transmission vehicles.

• Must possess and maintain a valid driver’s license.

• Must possess and maintain an acceptable Motor Vehicle Record (MVR).

 

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

• Adequate physical ability including sufficient manual dexterity to operate hand tools, machinery, computers, diagnostic tools, and other shop machines in order to perform the required job functions. 

• Visual acuity to see details of objects that are less than a few feet away.   Requires extended visual inspections of work area and components, as well as reading and entering information on computer screens.

• Must be able to sit or stand in a stationary position for extended periods of time.  

• Adequate physical ability to maneuver inside, outside, and under a vehicle as required for diagnosis and repair.

• Requires frequent reaching, bending, repetitive hand movements, twisting, standing, walking, sitting, squatting, pushing, and pulling exerted regularly throughout a regular work shift.

• Requires frequent lifting and carrying items weighing up to 50 pounds unassisted.

• Ability to work in extreme weather conditions in both summer and winter.

 

Work Environment:

 

• This position operates in a professional dealership environment.

• Evening and Saturday work will be required.  Scheduled shifts will be determined by the manager, with rotating shifts throughout the workweek.

• Must maintain a clean, safe working environment at all times.

 

Volkswagen of Fairfield is an Equal Opportunity Employer

The Technician Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of between $31.00 and $45.00.

Fairfield Automotive is opening a brand new Volkswagen  Dealership in Fairfield, California. We’re driven by our values; We are a Competitive group – We want to WIN. We are Adaptable – Willing to change if there is a better way to deliver a great experience for our guests. We demonstrate Unwavering Ethics – Do it right or fix it fast. We are Collaborative – Teamwork is key to our success. And finally, we want to demonstrate Empathy – The power of authentic connection. 

At Fairfield Automotive, we believe that Work-Life Integration is more than just a catchphrase. Our dealership will be closed on Sundays because we know family time is the most important time. 

Our new home is getting a new look-we think it will be the nicest Volkswagen Center in Northern California, equipped with state-of-the-art employee and guest amenities. Our organization is a place with limitless advancement opportunities…if you’re looking for a home, not just a job, we hope you will consider Volkswagen  of Fairfield.

We Offer: 

• A competitive compensation package that rewards high-performers 

• Employee pricing and incentives

• 401(k) with company match 

• Medical, Dental, and Prescription coverage – active on the 1st following 30 days of employment

• Company-paid Life Insurance 

• Paid time off 

As a Reconditioning Used Car Technician with Volkswagen  of Fairfield, you will diagnose and perform maintenance work on all makes and models of vehicles, troubleshooting vehicle issues and fixing them; well-versed in complex mechanical and electrical systems of vehicles; excellent problem-solving abilities; must be a good communicator, able to explain to customers issues with their vehicle; at all times providing an exceptional customer experience. 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, as assigned.  The requirements listed below are representative of the knowledge, skill, and ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

The successful candidate will do the following: 

 

• Punctual and regular attendance.

• Inspect vehicle engines and mechanical/electrical components to diagnose issues accurately.

• Service vehicles in a timely manner for routinely scheduled maintenance in accordance with dealer and manufacturer recommendations; aiming to extend vehicle functionality and longevity.

• Repair or replace broken or dysfunctional parts and fix issues.

• High sense of urgency and ability to work in a fast-paced environment while managing competing priorities

• Enjoy problem-solving and are passionate about staying educated and learning new technology

• Communicate all repair order issues and estimated repair times via ASR to keep all pertinent parties up to date on vehicle repairs.

• Inform the Shop Foreman of difficulties with repairs and the need for additional repairs. 

• Comebacks: limit comebacks to less than two percent as defined by the shop foreman.

• Self-development: attend training seminars, shop meetings, and service schools.

• Customer Relations: attentive to customer needs and responsive to customer inquiries where appropriate.

• Team Effort: demonstrate a concern for meeting team/departmental needs through activities such as accepting overtime, following up on needed parts, helping other technicians, and training apprentices.

• Productivity: achieve an average productivity rate as defined by the shop foreman.

• Efficiency: maintain a minimum efficiency rate as defined by the shop foreman.

• Practice safe work habits, follow the company’s safety policies and use personal protective equipment as required.

• Provide complete stories in DMS on all jobs.

• complete a complimentary multi point inspection and video on every vehicle

• Perform other duties as may be assigned by management.

 

Required Skills and Knowledge:

• Must maintain a positive and enthusiastic attitude in all that we do.

• Demonstrate high character and achieve high results.

• Must maintain a professional appearance and provide friendly customer service.

• Maintain effective team member relations.

• Ability to maintain emotional control in stressful situations.

• Must be able to read, interpret and transcribe data in order to maintain accurate records.

• Familiar with current technical developments and products, and the ability to stay current with technical bulletins and product updates.

• Exceptional attention to detail and follow-through.

• Able to use/learn to use: ASR, dealer DMS system, technical software, and manufacturer's diagnostic equipment as required.

• Ability to adapt and support new processes and changes to help in employee and customer satisfaction.

• Must maintain a clean, safe working environment at all times.

• Possess an outstanding work ethic.

• Handle all vehicles with care, keep them clean and take precautions to protect all vehicles at the dealership.

• Willing to submit to a pre-employment background check, MVR check, and drug test with results that are consistent with Company hiring standards.

 

Education, Experience, and Certification: 

 

• High School Diploma or equivalent work experience.

• Prior experience as a reconditioning automotive technician or thorough technical training.  Mechanical skills must be sufficient to diagnose and repair given sufficient product training.  Ability to provide a tech school/training completion certificate.

• The ability to work independently with limited supervision and the motivation to continually increase product knowledge should be evident.

• The self-concept of professionals should be coupled with concern for quality service and customer satisfaction.

• Ability to drive manual transmission vehicles.

• Must possess and maintain a valid driver’s license.

• Must possess and maintain an acceptable Motor Vehicle Record (MVR).

 

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

• Adequate physical ability including sufficient manual dexterity to operate hand tools, machinery, computers, diagnostic tools, and other shop machines in order to perform the required job functions. 

• Visual acuity to see details of objects that are less than a few feet away.   Requires extended visual inspections of work area and components, as well as reading and entering information on computer screens.

• Must be able to sit or stand in a stationary position for extended periods of time.  

• Adequate physical ability to maneuver inside, outside, and under a vehicle as required for diagnosis and repair.

• Requires frequent reaching, bending, repetitive hand movements, twisting, standing, walking, sitting, squatting, pushing, and pulling exerted regularly throughout a regular work shift.

• Requires frequent lifting and carrying items weighing up to 50 pounds unassisted.

• Ability to work in extreme weather conditions in both summer and winter.

 

Work Environment:

 

• This position operates in a professional dealership environment.

• Evening and Saturday work will be required.  Scheduled shifts will be determined by the manager, with rotating shifts throughout the workweek.

• Must maintain a clean, safe working environment at all times.

 

Volkswagen  of Fairfield is an Equal Opportunity Employer

The Technician Recon/Used Car Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of between $28.00 and $35.00

Fairfield Automotive is opening a brand new Volkswagen Dealership in Fairfield, California. We’re driven by our values; We are a Competitive group – We want to WIN. We are Adaptable – Willing to change if there is a better way to deliver a great experience for our guests. We demonstrate Unwavering Ethics – Do it right or fix it fast. We are Collaborative – Teamwork is key to our success. And finally, we want to demonstrate Empathy – The power of authentic connection. 

At Fairfield Automotive, we believe that Work-Life Integration is more than just a catchphrase. Our dealership will be closed on Sundays because we know family time is the most important time. 

Our new home is getting a new look-we think it will be the nicest Volkswagen Center in Northern California, equipped with state-of-the-art employee and guest amenities. Our organization is a place with limitless advancement opportunities…if you’re looking for a home, not just a job, we hope you will consider Volkswagen  of Fairfield.

We Offer: 

• A competitive compensation package that rewards high-performers 

• Employee pricing and incentives

• 401(k) with company match 

• Medical, Dental, and Prescription coverage – active on the 1st following 30 days of employment

• Company-paid Life Insurance 

• Paid time off 

As an F&I Assistant with Volkswagen of Fairfield, you are responsible for contributing to a positive customer experience and company cash flow by expediting accurate paperwork for signing and funding through lenders.

The successful candidate will do the following: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, as assigned.  The requirements listed below are representative of the knowledge, skill, and ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must prioritize deals to ensure customers are handled within the 1 Hour promise time.

• Responsible for packaging deals and funding contracts.

• Must accurately receipt cash deposits and ensure all monies are received on transactions.

• Process After-Sales transactions.

• Update Funding Manager on any problematic deals.

• Accurately watch and update the Contract In Transit (CIT) account; update notes in Axcessa for all unfunded deals.

• Work with sales staff to reconcile fund delays.

• Responsible for checking reserve payments and contacting banks when funds are short.

• Maintain deposit log, ensure accuracy.

• Maintain forms inventory.

• Send/scan all F&I contracts (CNA, etc.) for remittance daily, logging all contracts sent.

• Responsible for customer data privacy; keeping computers and files protected.

• Perform other duties as may be assigned by management.

• Does not work directly with customers.

 

Required Skills and Knowledge:

 

• Must be self-motivated with an ability to manage and organize time and activities.

• Demonstrate high character and achieve high results.

• Ability to adapt and support new processes and changes to help in employee and customer satisfaction.

• Excellent process orientation and extremely accountable for self and sales operations.

• Possess an outstanding work ethic.

• Superior customer service skills.

• Maintain effective team member relations.

• Ability to maintain emotional control in stressful situations.

• Able to use/learn to use: dealer DMS system, Microsoft Office Products, Google Suite and other software products as required.

• Willing to submit to a pre-employment background check, MVR check, and drug test with results that are consistent with Company hiring standards.

 

Education, Experience, and Certification:

 

• High School Diploma or equivalent work experience.

• The ability to work independently with limited supervision and the motivation to continually increase product knowledge should be evident.

 

Physical Demands:

 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

• Ability to speak clearly so listeners can understand, as well as the ability to understand the speech of another person.

• Adequate physical ability including sufficient manual dexterity, including the ability to operate computers, tablets, phones, and other office machines to perform the required job functions.

• Requires extended screen time, including reading and entering information on multiple computer screens.

• Must be able to sit or stand in a stationary position for extended periods of time.

• Regular, punctual attendance is required.

 

Work Environment:

 

• This position operates in a professional dealership environment.

• Evening and Saturday work will be required as job duties demand.  Scheduled shifts will be determined by the manager, with rotating shifts throughout the workweek.

• Must maintain a clean, safe working environment at all times.

• Must perform duties in all weather conditions.

 

Volkswagen of Fairfield is an Equal Opportunity Employer

The Finance Assistant Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of between $20.00 and $25.00. The position may also pay commission compensation which is based on the value or amount of closed sales achieved from $0.00 (if no sales are made) without any upper limit other than sales performance. The position also may also pay a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit.

Fairfield Automotive is opening a brand new Volkswagen  Dealership in Fairfield, California. We’re driven by our values; We are a Competitive group – We want to WIN. We are Adaptable – Willing to change if there is a better way to deliver a great experience for our guests. We demonstrate Unwavering Ethics – Do it right or fix it fast. We are Collaborative – Teamwork is key to our success. And finally, we want to demonstrate Empathy – The power of authentic connection. 

At Fairfield Automotive, we believe that Work-Life Integration is more than just a catchphrase. Our dealership will be closed on Sundays because we know family time is the most important time. 

Our new home is getting a new look-we think it will be the nicest Volkswagen Center in Northern California, equipped with state-of-the-art employee and guest amenities. Our organization is a place with limitless advancement opportunities…if you’re looking for a home, not just a job, we hope you will consider Volkswagen  of Fairfield.

We Offer: 

• A competitive compensation package that rewards high-performers 

• Employee pricing and incentives

• 401(k) with company match 

• Medical, Dental, and Prescription coverage – active on the 1st following 30 days of employment

• Company-paid Life Insurance 

• Paid time off 

As a Service Manager with Volkswagen of Fairfield, you are expected to be an experienced professional with complete operational understanding of current and advanced fixed operations including Service Drive Process, Shop Structure & Operations, Service BDC Integration, and Superior Customer Relations Skills.  The Service Manager must possess strong leadership and coaching skills, the ability to operate the department at maximum efficiency, controlling expenses, building customer loyalty, nurturing team member enthusiasm, setting and achieving financial objectives, maintaining adequate records, and at all times providing an exceptional customer experience. 

The successful candidate will do the following: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, as assigned.  The requirements listed below are representative of the knowledge, skill, and ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

• Punctual and regular attendance.

• Responsible for the Service department customer satisfaction scores, which must be maintained at or above the manufacturer’s benchmark level.

• Maintain departmental compliance with manufacturer warranty and policy procedures.

• Ensure an efficient team environment, support Shop Foreman with providing correct work mix.

• Ability to correctly set and maintain team budgets to meet store gross profit expectations.

• Meet with Service Advisors regularly to review goals/objectives.  Develop and support action plans to help the Service team achieve their goals/objectives.

• Advanced knowledge of fixed operations, management, and wholesale relations.

• Responsible for Service Department metrics including Shop targets on Comebacks, Productivity, Efficiency, CP/RO ELR targets, and CP hours per RO targets.

• Interact with all customers in an enthusiastic, professional, courteous, and helpful manner, striving for complete customer satisfaction at all times.  Promptly follow-up with customers and fully answer their questions and address their concerns.

• Address customer complaints immediately.

• Follow company-approved operational procedures, including plate, key, and lot management procedures.

• Continually maintain and upgrade “Product Knowledge” of the products and services the company sells and of “competing” products and services.

• Ensure all service areas present a neat and clean image in accordance with Schomp and the manufacturer’s expectations.

• Oversee safety standards to ensure that the service area and shop comply with safety policies and OSHA guidelines.  Routinely inspect all areas to maintain a safe environment.

• Understand, keep up to date and comply with federal, state, and local regulations.

• Strive for harmony and teamwork with all other departments.

• Responsible for customer data privacy; keeping computers and files protected.

• Create departmental schedules ensuring coverage to meet business needs.

• Recruit and train new team members of departmental processes.

• Responsible for continued development and training of departmental employees.

• Provide regular coaching to employees, allow an opportunity for feedback, correct poor behavior, follow performance management standards.

• Practice safe work habits, and follow the company’s safety policies.

• Perform other duties as may be assigned by management.

• Model professionalism and approach all situations as a representative of the company

• Adhere to the Company’s Core Values 

Required Skills and Knowledge:

• Excellent communication skills are required.

• Must be self-motivated with an ability to manage and organize time and activities.

• Must maintain a professional appearance and follow brand dress code.

• Ability to adapt and support new processes and changes to help in employee and customer satisfaction.

• The self-concept of a professional should be coupled with concern for quality service and customer satisfaction.

• Demonstrate high character and achieve high results.

• Excellent process orientation and extremely accountable for self and sales operations.

• Possess outstanding work ethic.

• Superior customer service skills.

• Maintain effective team member relations.

• Ability to maintain emotional control in stressful situations.

• Able to use/learn to use: ASR, Xtime, dealer DMS system, Microsoft Office Products, Google Suite, and other software products as required.

• Handle all vehicles with care, keep them clean and take precautions to protect all vehicles at the dealership.

• Willing to submit to a pre-employment background check, MVR check, and drug test with results that are consistent with Company hiring standards.

 

Education, Experience, and Certification:

 

• Three years’ experience as a Service Manager is preferred.

• Experience implementing new policies and procedures to grow the profitability of the Service Department.

• The ability to work independently with limited supervision and the motivation to continually increase product knowledge should be evident.

• Must possess and maintain a valid driver’s license.

• Must possess and maintain an acceptable Motor Vehicle Record (MVR).

• Ability to drive manual transmission vehicles.

 

Physical Demands:

 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

• Ability to speak clearly so listeners can understand, as well as the ability to understand the speech of another person.

• Adequate physical ability including sufficient manual dexterity, including the ability to operate computers, tablets, phones, key-boxes, and other office machines to perform the required job functions.

• Visual acuity to see details of objects that are less than a few feet away.   Requires extended screen time, including reading and entering information on multiple computer screens.

• Must be able to sit or stand in a stationary position for extended periods of time. 

• Must be able to climb into and out of cars numerous times each day.

• Requires frequent reaching, bending, repetitive hand movements, twisting, standing, walking, sitting, squatting, pushing, and pulling exerted regularly throughout a regular work shift.

• Requires frequent lifting and carrying items weighing up to 20 pounds unassisted.

• Ability to work in extreme weather conditions in both summer and winter.

 

Work Environment:

 

• This position operates in a professional dealership environment.

• Evening and Saturday work will be required.  Scheduled shifts will be determined by the manager, with rotating shifts throughout the workweek.

• Must maintain a clean, safe working environment at all times.

 

Volkswagen of Fairfield is an Equal Opportunity Employer

The Service Manager Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Salary Compensation of between $96,000.00 and $120,000.00 annually. The position may also pay commission compensation which is based on the value or amount of closed sales achieved from $0.00 (if no sales are made) without any upper limit other than sales performance. The position also may also pay a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit.

Fairfield Automotive is opening a brand new Volkswagen Dealership in Fairfield, California. We’re driven by our values; We are a Competitive group – We want to WIN. We are Adaptable – Willing to change if there is a better way to deliver a great experience for our guests. We demonstrate Unwavering Ethics – Do it right or fix it fast. We are Collaborative – Teamwork is key to our success. And finally, we want to demonstrate Empathy – The power of authentic connection. 

At Fairfield Automotive, we believe that Work-Life Integration is more than just a catchphrase. Our dealership will be closed on Sundays because we know family time is the most important time. 

Our new home is getting a new look-we think it will be the nicest Volkswagen Center in Northern California, equipped with state-of-the-art employee and guest amenities. Our organization is a place with limitless advancement opportunities…if you’re looking for a home, not just a job, we hope you will consider Volkswagen  of Fairfield.

We Offer: 

• A competitive compensation package that rewards high-performers 

• Employee pricing and incentives

• 401(k) with company match 

• Medical, Dental, and Prescription coverage – active on the 1st following 30 days of employment

• Company-paid Life Insurance 

• Paid time off 

As a Parts Manager with Volkswagen of Fairfield, you will be responsible for managing all aspects of departmental operations.  The Parts Manager must possess strong leadership and coaching skills, the ability to operate the department at maximum efficiency, controlling expenses, building customer loyalty, nurturing team member enthusiasm, setting and achieving financial objectives, maintaining adequate records, and at all times providing an exceptional customer experience.

The successful candidate will do the following: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, as assigned.  The requirements listed below are representative of the knowledge, skill, and ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Punctual and regular attendance.

• Responsible for the Parts department operational planning, including annual budgets. 

• Track daily gross sales; ability to correctly set and maintain team budgets to meet store gross profit expectations.

• Reconcile daily parts invoices

• Accurately track lost sales and adjust inventory through phase-in/phase-out criteria as it pertains to manufacturer and Company fill rate standards. 

• Reconcile and report shortages and/or damage.

• Reconcile parts/warranty return and reports.

• Maintain departmental compliance with manufacturer warranty and policy procedures.

• Maintain tight control over parts inventory in accordance with manufacturer and Company standards.

• Ensure appropriate stock and inventory of parts and accessories by verifying the correct part numbers and quantities of all parts handed out.

• Calculate and submit obsolescence reports.

• Order non-stock or special order parts by preparing requisitions for these items following the Company’s and manufacturer’s special order parts process.

• Compile and analyze monthly management reports.

• Coordinate Parts marketing.

• Establish an ongoing support relationship with wholesale customers by answering questions and assisting them in obtaining needed parts. 

• Interact with all customers in an enthusiastic, professional, courteous, and helpful manner, striving for complete customer satisfaction at all times.  Promptly follow-up with customers and fully answer their questions and address their concerns.

• Address customer complaints immediately.

• Ability to deal effectively with factory or distributor representatives. 

• Continually maintain and upgrade “Product Knowledge” of the products and services the company sells and of “competing” products and services.

• Maintain the appearance and cleanliness of counters, displays, shelves, bins, and customer contact areas by following good housekeeping procedures.

• Oversee safety standards to ensure that the parts department complies with safety policies and OSHA guidelines.  Routinely inspect all areas to maintain a safe environment.

• Understand, keep up to date and comply with federal, state, and local regulations.

• Strive for harmony and teamwork with all other departments.

• Responsible for customer data privacy; keeping computers and files protected.

• Create a departmental schedule ensuring coverage to meet business needs.

• Recruit and train new team members of departmental processes.

• Responsible for continued development and training of departmental employees.

• Provide regular coaching to employees, allow the opportunity for feedback, correct poor behavior, and follow performance management standards.

• Practice safe work habits, and follow the company’s safety policies.

• Perform other duties as may be assigned by management.

• Model professionalism and approach all situations as a representative of the company

• Adhere to the Company’s Core Values 

 

Required Skills and Knowledge:

 

• Excellent communication skills are required.

• Must be self-motivated with an ability to manage and organize time and activities.

• Must maintain a professional appearance and follow brand dress code.

• Ability to adapt and support new processes and changes to help in employee and customer satisfaction.

• The self-concept of a professional should be coupled with concern for quality service and customer satisfaction.

• Demonstrate high character and achieve high results.

• Excellent process orientation and extremely accountable for self and sales operations.

• Possess outstanding work ethic.

• Superior customer service skills.

• Maintain effective team member relations.

• Ability to maintain emotional control in stressful situations.

• Able to use/learn to use: ASR, dealer DMS system, Microsoft Office Products, Google Suite, and other software products as required.

• Handle all vehicles with care, keep them clean and take precautions to protect all vehicles at the dealership. 

• Willing to submit to a pre-employment background check, MVR check, and drug test with results that are consistent with Company hiring standards.

 

Education, Experience, and Certification:

 

• Five years experience as a Parts Manager is preferred.

• The ability to work independently with limited supervision and the motivation to continually increase product knowledge should be evident.

• Ability to drive manual transmission vehicles.

• Must possess and maintain a valid driver’s license.

• Must possess and maintain an acceptable Motor Vehicle Record (MVR).

 

Physical Demands:

 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

• Ability to speak clearly so listeners can understand, as well as the ability to understand the speech of another person.

• Adequate physical ability including sufficient manual dexterity, including the ability to operate computers, tablets, phones, key-boxes, and other office machines to perform the required job functions.

• Visual acuity to see details of objects that are less than a few feet away.   Requires extended screen time, including reading and entering information on multiple computer screens.

• Must be able to sit or stand in a stationary position for extended periods of time. 

• Must be able to climb into and out of cars numerous times each day.

• Requires frequent reaching, bending, repetitive hand movements, twisting, standing, walking, sitting, squatting, pushing, and pulling exerted regularly throughout a regular work shift.

• Requires frequent lifting and carrying items weighing up to 20 pounds unassisted.

• Ability to work in extreme weather conditions in both summer and winter.

 

Work Environment:

 

• This position operates in a professional dealership environment.

• Evening and Saturday work will be required.  Scheduled shifts will be determined by the manager, with rotating shifts throughout the workweek.

• Must maintain a clean, safe working environment at all times.

 

Volkswagen of Fairfield is an Equal Opportunity Employer

The Parts Manager Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Salary Compensation of between $94,000.00 and $108,000.00 annually. The position may also pay commission compensation which is based on the value or amount of closed sales achieved from $0.00 (if no sales are made) without any upper limit other than sales performance. The position also may also pay a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit.